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Welcome to the NC Child Support Internet Payment
Web Site. This site allows child support payors to initiate bank
draft authorizations to satisfy child support court orders via the
web. Although a user may be registered to access NC Child Support
case information, a separate registration is required to submit
child support payments through the NC Child Support Internet Payment
Web Site.
Questions About Registering
|
What information is required to
register?
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Social security number for the person who is responsible for making the payment. |
| ˇ |
Mailing address for the person making the payment. |
| ˇ |
Valid e-mail address. |
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Active payor's MPI number. |
| ˇ |
Active payor's social security number. |
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Active payor's address. |
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Financial institution name. |
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Bank routing number. |
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Bank account number. |
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Type of bank account. |
|
| How can I obtain my Payor MPI number? |
You may call Child Support
Customer Service at 1-877-361-5437 or your local child support
office. Your MPI number can also be found on your payor coupons, your child support court order, and other documents related
to your child support order. |
| What happens after I register? |
Bank account information (a prenote) will be submitted to your
financial institution for verification of the account. If the
prenote is successful, your payment will be processed as scheduled.
If the prenote is unsuccessful, you will be notified by e-mail and
no payment will be processed. |
| Why would the prenote be returned as
unsuccessful? |
Most prenotes are returned as unsuccessful because the bank
account information was entered incorrectly. |
| If the prenote was unsuccessful, can I attempt to
register again? |
Yes. |
| When can I begin making payments after I
register? |
Once you register you may immediately schedule your first payment.
However your first payment cannot be scheduled until 10 business days have elapsed
from your registration date. This is to allow time for a prenote or bank
account verification period. |
| Can I register if I am under an Order for Income
Withholding? |
Yes, but income withholding will remain in effect and will not
be terminated. |
Questions About Setting Up a
Payment |
| When may I schedule payments? |
A payment may be scheduled up to two business days before the
scheduled date. |
| What is the cut-off time for scheduling
payments? |
The first payment cannot be scheduled until 10 business days have elapsed from the
date you register. However, after this 10 day bank account verification
period, payments can be scheduled up to two business days prior to
the scheduled date. |
| What happens if my payment is scheduled for a weekend or
a holiday? |
If a withdrawal falls on a Saturday, Sunday, or bank holiday,
the payment will occur on the following business day. Your child
support account will be credited the day the bank draft
occurs. |
| What day will the funds be withdrawn from my
account? |
Funds will be withdrawn on the same day as the payment is
scheduled. If the draft falls on a Saturday, Sunday, or bank
holiday the funds will be withdrawn the next business day. |
| What are my payment options? |
| Monthly: 1st - 31st (or the last of
month if less than 31 days) |
| Semi-Monthly: two payments per month based
on the following schedule: |
|
1st & 16th |
6th & 21st |
11th & 26th |
|
|
2nd & 17th |
7th & 22nd |
12th & 27th |
|
|
3rd &18th |
8th & 23rd |
13th & 28th |
|
|
4th & 19th |
9th & 24th |
14th & 29th |
|
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5th & 20th |
10th & 25th |
15th & 30th |
| Weekly: Monday, Tuesday, Wednesday, Thursday,
or Friday. |
| Every two weeks: Monday, Tuesday, Wednesday,
Thursday, or Friday. |
| Nonrecurring: one-time only
payment |
|
| How long will it take for the State Disbursement Unit to
receive the Child Support payments? |
The draft payment will be
processed on the date of the scheduled payment unless there are technical difficulties. You should
receive credit for the payment on the same date. |
| How long will it take before payments begin? |
The first time you
register you must allow 10 business days before the date
of the first scheduled payment. However, after this 10 day bank
account verification period, payments can be scheduled up to
two business days prior to the scheduled date. |
| Do I pay when I want and how much I want without CCO
interference? |
Yes, however, we encourage you to schedule payments in an
amount equal to your current child support obligations to avoid
becoming delinquent. Remember, if a withdrawal falls on a Saturday,
Sunday, or bank holiday, the payment will occur on the following
business day. |
| How long does the process take from making a payment on
the web to processing? |
There is an initial 10 business day prenote (verification)
period. After the prenote period your payment will be deducted on
the date that you schedule. |
Questions About Editing or Changing
Payments |
| What if I authorize a payment and later realize I made a
mistake? |
You may edit or cancel your payment up to two business days
before the scheduled date. |
| How do I see my payment history? |
You may access your web payment history by selecting the link under
Payment Options and view payments that have been paid through the
bank draft process. |
| What happens if my bank accounts change? |
You must cancel existing bank account information. All scheduled
payments will be made inactive. To reestablish the scheduled
payments through a new bank account you must register again and wait
for the prenote period. |
| What if my bank account does not have sufficient funds
to cover the transaction? |
You should cancel the payment at least two business days before the scheduled
date. |
| What if I don't cancel the payment two business days
before the scheduled date and there is insufficient
funds? |
Your account will be marked as "NSF" and you will be unable to use the web payment option.
Your account will also be marked at the NC Child Support
Centralized Collections office as "NSF" and you will be required to send a certified
payment or money order on all future payments. |
| Can I have more than one bank accounts authorized for a
payment? |
No, only one bank account can be authorized for payments. |
| Can I have multiple payments set up? |
Yes. |
| Does my scheduled payment stop when my child support obligation ends? |
When your child support obligation ends, it is your responsibility to cancel your scheduled payments. You may do this online or you may contact Child Support Customer Service at 1-877-361-5437 to have your scheduled payments cancelled. |
General Questions |
| What if I cancel my account and I need to reactivate
it? |
If
you cancel your account you must register again which would require a new
prenote period. |
| Do I have to have access to the internet to schedule a
payment? |
No. You may sign up for a bank draft by submitting
a registration form to the NC Child Support Centralized Collections office by US mail or fax. A
form may be requested by calling the NC Child Support Centralized Collections office
or by downloading it from the North Carolina Child Support Internet
Payment Web Site.
NC Child
Support Centralized Collections
P. O. Box 900020
Raleigh, NC
27675-9020
Customer Service telephone (for bank draft inquiries only):
1-877-361-5437
Fax: 919-787-6055 |
| What if I don't have an e-mail address? |
A valid e-mail address is required in order for us to communicate with you electronically.
If you do not have an e-mail address we cannot send you information such as a confirmation of your
transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine
and search for "free e-mail." |
| Who do I contact? |
NC Child Support Centralized
Collections
P. O. Box 900020
Raleigh, NC 27675-9020
Customer Service
telephone (for bank draft inquiries only): 1-877-361-5437
Fax: 919-787-6055
Note: All questions related to a
child support case should be directed to your local child support
office. |
Credit Card FAQs |
| What credit cards do you accept? |
You may use your MasterCardŽ or VisaŽ to make a child support payment. |
| What information is required to make a credit card payment? |
The following information is required to make a credit card payment:
ˇ Non-custodial parent's first and last name.
ˇ Non-custodial parent's social security number.
ˇ Non-custodial parent's MPI (Master Participant Index) number.
ˇ Credit card holder's name.
ˇ Credit card holder's billing address.
ˇ Valid e-mail address.
ˇ MasterCardŽ or VisaŽ credit card number and expiration date.
|
| What should I do if I don't have an e-mail address? |
A valid e-mail address is required in order for us to communicate with you electronically. If you do not have an e-mail address we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail." |
| How can I obtain my MPI number? |
You may contact the Child Support Call Center at 1-800-992-9457 or your local child support office. Your MPI number can also be found on your payor coupons, your child support court order, and other documents related to your child support order. |
| Can I make a credit card payment if I am under an Order for Income Withholding? |
Yes, but income withholding will remain in effect and will not be terminated. |
| Is there a minimum payment requirement? |
Yes, there is a minimum payment requirement of $1.00. |
| What is the maximum payment that I can make? |
The maximum payment that you can make in one transaction is $9,999.99; assuming that your card has that amount of credit available. Multiple transactions can be made in one day as long as each transaction does not exceed $9,999.99, and the appropriate amount of credit is available. |
| What is the purpose of the convenience fee? |
The credit card convenience fee is allowed under the provisions of North Carolina
G.S. 147-86.22 and in accordance with the Department of Health and Human Services' (DHHS) Cash Management Plan. DHHS charges the fee in order to offer the public the convenience of using this easy payment method. Without the convenience fee, the cost of providing this service would be prohibitive.
|
| How much is the convenience fee? |
The convenience fee for using this service is $5.00. |
| Will the convenience fee be applied to my child support obligation? |
The convenience fee is separate from your child support obligation and is not applied to it. |
| When will my credit card be charged for my child support payment? |
Your credit card is charged at the time you submit the transaction, and your credit card company authorizes it. |
| When will my payment be applied to my child support account? |
A payment made before 11:00 P.M., will be applied two (2) business days from the day it was made on the web site. |
| Can I make a payment for a non-custodial parent with my credit card? |
Yes, you can use your credit card to make a payment for a non-custodial parent; however, you will need their first and last name, social security number, and MPI (Master Participant Index) number. |
| What is the CVV2/ CVC2 3-digit security code and where do I find it? |
The CVV2/ CVC2 3-digit security code is an added security measure. It is used to establish that you are in possession of the credit card. The code is printed just above the signature panel in reverse italics on the back of your card. Usually your card number precedes it. |
| My credit card transaction was declined, what should I do? |
You will need to contact your credit card company to determine why the payment was not authorized. It could have been declined for one of the following reasons:
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The credit card number and/ or CVV2/ CVC2 security code was incorrectly entered. |
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There is a discrepancy between the address you entered and the billing address that is on file with the card-issuing bank. You must enter the billing address that appears on your credit card statement. |
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A foreign address (a country other than the US) was entered. The web site is unable to process credit card payments with a foreign address. |
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There is insufficient credit available for the payment amount. |
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